Warranty service does not extend to computers repurchased from another seller or from a third party.
句中的extend是多益測驗的高頻字,它與expand都有「擴展、擴張」的意思。
這家Tylart公司所賣的電腦,如果客戶有使用上的問題或是瑕疵,首先可以透過保固書中提供的24小時全國服務熱線(national service hotline)或是email地址,提供線上技術支援。如果問題無法經由第一步的方式解決,客戶會收到一個維修單編號,將這個問題轉給區域的服務中心,由技術人員幫客戶解決問題。保固書這麼寫道:
To report a defect, call our national service hotline 24 hours a day at (310)555-9807 or send an email to warranty@tylart.co.ca. If the problem cannot be solved over the phone or by e-mail, you will be given a case number and referred to technicians at an authorized center in your area.
If a Tylart computer develops a defect within three (3) years of the purchase date, the customer is entitled to free repair at Tylart service centers.
前面提到「瑕疵」的常用字是defect,還有disadvantage、flaw、shortcoming等等,「有瑕疵的」的則是defective。發現瑕疵,本句用了一個「develop a defect」的說法,develop常用字意是「發展」,但本句是指使用之後,形成或顯露出瑕疵之意。片語「be entitled to」也是「使有權利、使有資格」的職場英文常用說法。
Under the TQE program, a replacement will be shipped free of charge to the customer if Tylart determines that a replacement is necessary. Once the replacement unit has been received by the customer, the defective computer should be returned to Tylart.
It is the customer’s responsibility to obtain an exchange authorization letter from Tylart and to arrange for proper shipping.
經過以上簡單的介紹,你一定可以回答以下的兩題:
How long is the warranty period? (A)Two years (B) Three years (C) Four years (D)Five years [解析]: 保固書上說得很明白,自購買日起,三年免費維修,由此可以推知保固期是三年。正確答案是(B)。
Under the TQE program, what are customers required to do? (A) Contact the authorized service center in their area (B) Return the defective item before receiving the replacement (C) Get authorization from the national service hotline (D) Pay for the shipping of the replacement
[解析]: 正確答案為(C),在TQE專案計畫下,應為客戶要先取得「an exchange authorization letter from Tylart」(授權書)。 許多人容易誤選答選(B),但是(B)要改為after才正確。
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